/* MDO email responder: small, desktop-first, usable on an occasional tablet.
   Status is always written in text; colour only reinforces it. */

:root {
  --text: #1b1f24;
  --muted: #4a5561;
  --bg: #ffffff;
  --panel: #f3f5f7;
  --line: #c9d1d9;
  --accent: #0b4f9c;
  --accent-dark: #083a73;
  --focus: #b3470c;
  --warn-bg: #fff4d6;
  --warn-line: #a86b00;
  --off-bg: #e9ecef;
  --touch: 44px;
  font-size: 100%;
}

* { box-sizing: border-box; }

/* Hidden means hidden, whatever display a class gives the element. */
[hidden] { display: none !important; }

html { -webkit-text-size-adjust: 100%; }

body {
  margin: 0;
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  line-height: 1.5;
  color: var(--text);
  background: var(--bg);
}

a { color: var(--accent); }
a:hover { color: var(--accent-dark); }

/* Visible keyboard focus everywhere, never removed. */
:focus-visible {
  outline: 3px solid var(--focus);
  outline-offset: 2px;
}
main:focus { outline: none; }
/* Form fields always show focus. A date field's calendar button takes focus inside
   the field, where only :focus-within reaches the field itself. */
input:focus, input:focus-within, select:focus, textarea:focus {
  outline: 3px solid var(--focus);
  outline-offset: 2px;
}

.skip-link {
  position: absolute;
  left: 0.5rem;
  top: -4rem;
  z-index: 10;
  padding: 0.75rem 1rem;
  background: var(--accent-dark);
  color: #fff;
  font-weight: 600;
}
.skip-link:focus { top: 0.5rem; color: #fff; }

.visually-hidden {
  position: absolute !important;
  width: 1px; height: 1px;
  overflow: hidden;
  clip: rect(0 0 0 0);
  white-space: nowrap;
}

.site-header {
  border-bottom: 1px solid var(--line);
  background: var(--panel);
}

.header-row, .main-nav ul, main, .site-footer, .environment-banner {
  max-width: 72rem;
  margin: 0 auto;
  padding-left: 1.25rem;
  padding-right: 1.25rem;
}

.header-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem 1.5rem;
  padding-top: 0.75rem;
  padding-bottom: 0.5rem;
}

.product-name { margin: 0; font-size: 1.125rem; font-weight: 700; }
.product-name a { color: var(--text); text-decoration: none; }

.account { display: flex; flex-wrap: wrap; align-items: center; gap: 0.5rem 1rem; }
.account-name { margin: 0; }
.account form { margin: 0; }

.role-badge {
  display: inline-block;
  margin-left: 0.35rem;
  padding: 0.05rem 0.5rem;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--bg);
  font-size: 0.875rem;
}

.environment-banner {
  margin-top: 0;
  margin-bottom: 0.5rem;
  font-size: 0.9375rem;
}
.environment-banner::before { content: "Environment: "; font-weight: 600; }

.main-nav ul {
  display: flex;
  flex-wrap: wrap;
  gap: 0.25rem;
  margin-top: 0;
  margin-bottom: 0;
  list-style: none;
}
.main-nav a {
  display: inline-flex;
  align-items: center;
  min-height: var(--touch);
  padding: 0 1.1rem;
  border-bottom: 4px solid transparent;
  color: var(--text);
  font-weight: 600;
  text-decoration: none;
}
.main-nav a:hover { border-bottom-color: var(--line); }
.main-nav a[aria-current="page"] { border-bottom-color: var(--accent); color: var(--accent-dark); }

main { padding-top: 1.5rem; padding-bottom: 2rem; }
main.narrow { max-width: 40rem; padding-top: 3rem; }

h1 { margin-top: 0; font-size: 1.75rem; }
h2 { font-size: 1.25rem; margin-top: 2rem; }

section + section, .status-panel + section { margin-top: 1.5rem; }

.section-heading {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem 1rem;
}
.section-heading h2 { margin: 0; }
.heading-actions { display: flex; flex-wrap: wrap; gap: 0.5rem; }
.field input[type="file"] { min-height: var(--touch); padding: 0.5rem 0; font: inherit; }

.button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: var(--touch);
  min-width: var(--touch);
  padding: 0.5rem 1.1rem;
  border: 2px solid var(--accent);
  border-radius: 6px;
  background: var(--bg);
  color: var(--accent-dark);
  font: inherit;
  font-weight: 600;
  text-decoration: none;
  cursor: pointer;
}
.button:hover { background: #e7eef8; }
.button-primary { background: var(--accent); color: #fff; }
.button-primary:hover { background: var(--accent-dark); color: #fff; }
.button-quiet { border-color: var(--line); color: var(--text); }

.status-panel { padding: 1rem 1.25rem; border: 1px solid var(--line); border-radius: 8px; background: var(--panel); }
.status-panel h2:first-child { margin-top: 0; }

.status-list { margin: 0; display: grid; gap: 0.5rem; }
.status-list > div { display: grid; grid-template-columns: minmax(10rem, 16rem) 1fr; gap: 0.25rem 1rem; }
.status-list dt { font-weight: 600; }
.status-list dd { margin: 0; }

.status-tag {
  display: inline-block;
  padding: 0.05rem 0.55rem;
  border: 1px solid var(--muted);
  border-radius: 4px;
  font-weight: 600;
}
.status-off { background: var(--off-bg); }
.status-on { background: #e3f2e6; border-color: #1f6b35; }
.status-warn { background: var(--warn-bg); border-color: var(--warn-line); }
.status-detail { margin-left: 0.5rem; color: var(--muted); }

.refresh-region[aria-busy="true"] { opacity: 0.75; }
.refresh-region + section { margin-top: 1.5rem; }
.check-now { margin-top: 1rem; display: flex; flex-wrap: wrap; align-items: center; gap: 0.5rem 1rem; }
.coverage-issues { margin: 0.25rem 0 0; }

.empty-state {
  margin-top: 1rem;
  padding: 1.25rem;
  border: 1px dashed var(--line);
  border-radius: 8px;
}
.empty-title { margin-top: 0; font-weight: 700; }

.notice { padding: 0.75rem 1rem; border-left: 4px solid var(--accent); background: var(--panel); }
.notice-warning { border-left-color: var(--warn-line); background: var(--warn-bg); }
.notice-error { border-left-color: #a4161a; background: #fde8e8; }

.control-list, .scenario-list, .plain-list { padding-left: 0; list-style: none; }
.control-list li, .scenario-list li { margin-bottom: 1rem; }
.control-list form { margin: 0; }
.control-help { margin: 0.25rem 0 0; color: var(--muted); }
.scenario-list .control-help { display: block; }

fieldset { border: 1px solid var(--line); border-radius: 8px; }
legend { font-weight: 600; padding: 0 0.25rem; }

.table-wrap { overflow-x: auto; }
table { border-collapse: collapse; min-width: 100%; }
th, td { padding: 0.5rem 0.75rem; border-bottom: 1px solid var(--line); text-align: left; }

.reference { color: var(--muted); font-size: 0.9375rem; }

/* Knowledge: forms, entry list and decisions. */
.field { margin-bottom: 1rem; }
.field label { display: block; font-weight: 600; margin-bottom: 0.25rem; }
.hint { font-weight: 400; color: var(--muted); }
.field input[type="text"], .field input[type="search"], .field input[type="date"], .field select, .field textarea {
  width: 100%;
  min-height: var(--touch);
  padding: 0.5rem 0.65rem;
  border: 1px solid var(--muted);
  border-radius: 6px;
  font: inherit;
  background: var(--bg);
}
.field textarea { resize: vertical; }
.field-row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 0 1rem; }
.field-check { display: flex; align-items: center; gap: 0.6rem; margin-bottom: 1rem; }
.field-check input { width: 1.5rem; height: 1.5rem; flex: none; }
.filters { display: grid; grid-template-columns: 2fr 1fr 1fr auto; gap: 0 1rem; align-items: end; }
.field-action { align-self: end; }
.topic-heading { margin: 1.5rem 0 0.5rem; font-size: 1.0625rem; }
.entry-list { margin: 0; padding-left: 0; list-style: none; border-top: 1px solid var(--line); }
.entry-list li { padding: 0.6rem 0; border-bottom: 1px solid var(--line); }
.entry-list a { font-weight: 600; margin-right: 0.5rem; display: inline-block; min-height: var(--touch); padding: 0.6rem 0; }
.entry-meta { display: block; color: var(--muted); font-size: 0.9375rem; }
.preserve { white-space: pre-line; }
.decision { margin: 0 0 1.5rem; padding: 1rem 1.25rem; border: 1px solid var(--line); border-radius: 8px; }
.decision h3 { margin-top: 0; font-size: 1.0625rem; }
.conditions li { margin-bottom: 0.75rem; }
.inline-form { display: inline-block; margin: 0.5rem 0 0; }
.inline-list li { display: inline-block; margin-right: 0.75rem; }
.pagination { display: flex; flex-wrap: wrap; align-items: center; gap: 0.75rem; margin-top: 1rem; }
.conflict-list li { margin-bottom: 0.75rem; padding: 0.5rem 0.75rem; border-left: 4px solid var(--warn-line); background: var(--warn-bg); }
.conflict-list p { margin: 0.25rem 0; }
.history { margin-top: 2rem; }
.history summary {
  display: inline-flex;
  align-items: center;
  min-height: var(--touch);
  font-weight: 600;
  cursor: pointer;
}
.unsaved-warning { font-weight: 600; color: #7a1b0f; }
.saved-answer { margin-top: 0; padding: 0.5rem 0.75rem; border-left: 4px solid var(--line); background: var(--panel); }

.site-footer { padding-bottom: 2rem; color: var(--muted); font-size: 0.9375rem; }

/* Tablet and narrow windows: stack labels over values and keep large targets. */
@media (max-width: 48rem) {
  .status-list > div { grid-template-columns: 1fr; }
  .status-detail { display: block; margin-left: 0; }
  .main-nav a { padding: 0 0.85rem; }
  .filters, .field-row { grid-template-columns: 1fr; }
}

@media (prefers-reduced-motion: reduce) {
  * { transition: none !important; animation: none !important; }
}

/* S9: the newest enquiry shown in full, wrapped (no horizontal scrolling on a tablet). */
.message-text { white-space: pre-wrap; overflow-wrap: anywhere; font: inherit; margin: 0.5rem 0; }
.held-item table { margin: 0.5rem 0 0.75rem; }

/* Review drafts: exact saved text, editor, versions and approval (S11). */
.draft-text { white-space: pre-wrap; overflow-wrap: anywhere; font: inherit; margin: 0.5rem 0; padding: 0.5rem 0.75rem;
  border: 1px solid var(--line); background: var(--panel); }
.draft-editor, .draft-approve { margin-top: 0.75rem; }
.draft-editor textarea { width: 100%; }
.acknowledgements { border: 1px solid var(--warn-line); background: var(--warn-bg); padding: 0.5rem 0.75rem; margin: 0.5rem 0; }
.acknowledgements div { display: flex; gap: 0.5rem; align-items: flex-start; margin: 0.25rem 0; }
.conflict-versions h5 { margin: 0.75rem 0 0.25rem; }

/* S14 evidence: the weakest checks stand out without colour alone. */
.factor-weak { font-weight: 600; }
.confidence-index { font-weight: 600; }

/* S15: the caution positions and their preview. */
.caution-positions li { margin-bottom: 0.75rem; }
.caution-positions label { font-weight: 400; }
.caution-positions .control-help { display: block; margin-left: 1.75rem; }
.caution-preview h4 { margin: 1rem 0 0.25rem; }
.caution-examples li { margin-bottom: 0.4rem; }

/* S16 Review: pending counts, list, filters and one enquiry's detail. */
.lead { max-width: 48rem; }
.summary-counts { display: flex; flex-wrap: wrap; gap: 0.5rem 1.25rem; padding-left: 0; list-style: none; margin: 0.5rem 0 1rem; }
.summary-counts a { display: inline-flex; align-items: center; gap: 0.35rem; min-height: var(--touch); }
.view-tabs ul { display: flex; flex-wrap: wrap; gap: 0.25rem; padding-left: 0; list-style: none; margin: 0.75rem 0; }
.view-tabs a { display: inline-flex; align-items: center; min-height: var(--touch); padding: 0 0.85rem;
  border: 1px solid var(--line); border-radius: 6px; color: var(--text); text-decoration: none; }
.view-tabs a[aria-current="page"] { border: 2px solid var(--accent); color: var(--accent-dark); font-weight: 700; }
.review-filters { grid-template-columns: 1fr 1fr auto; }
.review-list td { vertical-align: top; }
.row-link { display: inline-block; min-height: var(--touch); padding: 0.6rem 0; font-weight: 600; overflow-wrap: anywhere; }
.row-meta { display: block; color: var(--muted); font-size: 0.9375rem; overflow-wrap: anywhere; }
.back-link { margin-top: 0; }
.back-link a { display: inline-flex; align-items: center; min-height: var(--touch); }
.detail-status { margin-top: 0; }
.banner p { margin: 0.25rem 0; }
.editor-state { margin: 0.25rem 0 0.5rem; font-weight: 600; }
.draft-editor .button-quiet { margin: 0 0 0.5rem; }
.thread-message { margin-bottom: 0.75rem; padding-bottom: 0.5rem; border-bottom: 1px solid var(--line); }
.thread-message.latest { border-left: 4px solid var(--accent); padding-left: 0.75rem; }
.thread summary, .saved-text summary { display: inline-flex; align-items: center; min-height: var(--touch); font-weight: 600; cursor: pointer; }
.reject-form fieldset { margin: 0.5rem 0 1rem; padding: 0.75rem 1rem; }
.handled-form, .retry-form { margin: 0.75rem 0; }
.operator-notes code { overflow-wrap: anywhere; }
button[disabled] { opacity: 0.55; cursor: not-allowed; }

@media (max-width: 48rem) {
  .review-filters { grid-template-columns: 1fr; }
  .review-list thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
  .review-list, .review-list tbody, .review-list tr, .review-list td { display: block; width: 100%; }
  .review-list tr { padding: 0.5rem 0; border-bottom: 1px solid var(--line); }
  .review-list td { border-bottom: 0; padding: 0.15rem 0; }
}

/* S17: Your quality rating, feedback and usage summaries, spending controls and digest. */
.rating-panel { border-top: 1px solid var(--line); margin-top: 1.5rem; }
.rating-form fieldset { margin: 0 0 0.75rem; padding: 0.5rem 0.75rem; }
.rating-scale .scale { display: flex; flex-wrap: wrap; gap: 0.25rem; }
.rating-scale .scale span, .rating-improve .choice { display: inline-flex; align-items: center; gap: 0.35rem;
  min-height: var(--touch); padding: 0 0.5rem; border: 1px solid var(--line); border-radius: 6px; margin: 0 0.25rem 0.25rem 0; }
.rating-scale input, .rating-improve input, .rating-flags input { width: 1.25rem; height: 1.25rem; }
.rating-flags div { display: flex; gap: 0.5rem; align-items: center; min-height: var(--touch); }
.rated-text summary { cursor: pointer; }
.summary-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 0 1.5rem; }
table.compact { min-width: 0; }
table.compact th, table.compact td { padding: 0.25rem 0.75rem 0.25rem 0; text-align: left; vertical-align: top; }
.period-form, .digest-form { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: center; }
.period-form input, .period-form select, .digest-form input[type="text"], .spending-form input, .spending-form select,
.display-form input { min-height: var(--touch); font: inherit; }
.spending-form fieldset, .display-form fieldset { margin: 0 0 0.75rem; padding: 0.5rem 0.75rem; display: flex;
  flex-wrap: wrap; gap: 0.5rem; align-items: center; }
#digest-enabled, .spending-form input[type="checkbox"] { width: 1.5rem; height: 1.5rem; }
@media (max-width: 48rem) {
  .summary-grid { grid-template-columns: 1fr; }
}

/* S19: the office banner when something the office relies on is stopped or not working. */
.office-notice { margin: 0 0 1rem; padding: 0.75rem 1rem; border-left: 4px solid var(--warn-line); background: var(--warn-bg); }
.office-notice h2 { margin: 0 0 0.25rem; font-size: 1.05rem; }
.office-notice ul { margin: 0 0 0.5rem; }
.office-notice p { margin: 0; }
.diagnostics table { border-collapse: collapse; width: 100%; }
.diagnostics th, .diagnostics td { text-align: left; padding: 0.25rem 0.5rem; border-bottom: 1px solid var(--line, #ccc); vertical-align: top; }